Frequently Asked Questions
Everything you need to know about your Turin coffee equipment.
What is the standard shipping timeframe for Turin grinders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location.
Do Turin coffee grinders come with a warranty?
Yes, all our grinders include a 1-year limited manufacturer's warranty that covers defects in materials and workmanship under normal home use.
What is your return policy for unused equipment?
We offer a 30-day return policy for items in original, unused condition with all packaging. Please note that a restocking fee may apply to opened items.
Are Turin grinders suitable for both espresso and filter coffee?
Absolutely. Our grinders, such as the DF64 and DF83 series, are designed with stepless adjustment to handle everything from fine espresso to coarse cold brew.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and import duties are calculated at checkout based on the destination country.
How do I clean and maintain my coffee grinder?
We recommend dry-cleaning the burrs with a brush or bellows every 2-4 weeks. Avoid using water on the internal components to prevent rust and motor damage.